Shipping Information
Shipping costs for all orders are based on the product weight, dimensions, distance shipped, and shipping class. Your total shipping cost will be calculated and displayed during the checkout process. If you would like to determine shipping cost before checking out, you can use the shipping calculator located on the shopping cart page. All items are shipped freight or ground unless otherwise requested.
*Please note that this shipping quote is just an estimate and is subject to change.
Order Processing Times
All in-stock orders placed and processed before 3:00pm CST Monday-Friday are usually shipped within 2 business days. Weekend and holiday orders will be processed on the next available business day.
Orders containing items on backorder or necessary lead-time will NOT ship until all product(s) are available. Customers may request a partial shipment of their order, but may be subject to additional shipping charges.
Although we strive to carry a larger quantity of stock to service our customers, stock levels and demand do vary from day-to-day. If you would like to check on the availability of an item please don’t hesitate to contact our customer service department at 866-628-0900.
Customers will receive confirmation via phone or email notifying them that the order has been processed.
Guarantees
Customer satisfaction is our top priority. We guarantee our items to be free from defects. Should a product be defective in any way we can offer a discount on the product or issue a refund on the purchase price and pay for the return shipping.
Shipping Arrangements
Please note again that the shipping calculator is just an estimate. An alternative way to calculate the exact shipping charges is to call toll free at 866-628-0900 with product name and zip code. Additional shipping charges will be added for missed drop off appointments or re-deliveries if needed and the customer will be responsible for these charges.
All Items
All products may be returned for refund or exchange within 60 days of purchase if you are not satisfied with our products. We do however charge a 15% restocking fee. Please follow the shipping instructions below.
Instructions
To return your order, please contact our Customer Service Team by email at customerservice@optimalhandling.com or call 866-628-0900 to request a Return Authorization Number (RA#). Please note that all returns must be authorized or will otherwise be rejected. All returns are subject to inspection.
Returned merchandise must be in original factory condition, including all packaging materials, inserts and manuals, warranty cards (not filled out), and all accessories.
Attach the RA# issued be Customer Service clearly on the outside of the package. We will arrange a pickup appointment and contact you with at least 24 hours notice of the scheduled pickup. The product must be ready for pickup during the specified scheduled pickup. If the pickup arrangement is missed all additional shipping fees incurred will charged to the customer.
A credit will appear for the cost of the items minus any original shipping fees after we have received and processed your return. You will receive an email notification once your return has been received by our processing department. Credit card companies vary on the time it takes for credit to appear on their customers’ records. Please allow one to two billing cycles for the refund to appear on your statement.
Contact Information
Optimal Handling Solutions
PO Box 11219
Milwaukee, WI 53211
866-628-0900 (Toll Free)
customerservice@optimalhandling.com